Refund Policy

1. Scope

This Refund Policy applies to all purchases made through wyzlabsolutions.com or any WyzLab platform, including digital course products, platform subscriptions, design & development services, and VA service retainers.

2. Digital Products, Courses & Downloadables

Digital products, courses and downloadables sold directly by WyzLab platforms (WyzCore and WyzGuild) including courses, templates, and other downloadable content, are final sale and not eligible for a refund. Because these products are delivered, unlocked, or made available for download immediately upon purchase, we are unable to "return" a digital good once it has been accessed.

This no-refund rule applies to one-time digital product purchases. It does not apply to platform subscriptions; see Section 3. Exceptions may be made at our sole discretion in cases of duplicate charges, a proven technical failure that prevented delivery, or fraud.

3. Platform Subscriptions

3.1 Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing cycle. No prorated refund is provided for partial months unless a refund request is submitted within the first 14 days of the initial subscription commencement (not renewals).

3.2 Annual Subscriptions

Annual subscription fees are refundable on a prorated basis within the first 30 days of the subscription term. After 30 days, no refunds are issued for unused portions of an annual subscription. Cancellation prevents auto-renewal; existing access continues until the end of the paid term.

3.3 Subscription Downgrades

Subscribers may downgrade their plan at any time. Credits from the unused portion of a higher-tier plan may be applied to future billing cycles at WyzLab's discretion.

4. Design, Development & VA Services

4.1 Project-Based Services

Service engagements are governed by the applicable Statement of Work (SOW) or Service Agreement. In the absence of a separate agreement, the following default terms apply:

• Deposits paid prior to project commencement are non-refundable once work has begun
• Milestone payments are non-refundable once a milestone deliverable has been approved by the client
• If WyzLab fails to deliver an agreed milestone within the agreed timeline, a proportional credit or refund may be issued

4.2 Retainer Services

VA service retainers are billed in advance. Unused retainer hours in a given month do not roll over and are non-refundable. Retainers may be cancelled with 14 days' written notice prior to the next billing date.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

• Email support@wyzlabsolutions.com with the subject line: "Refund Request [Your Order Number]"
• Include your full name, email address used at purchase, and order confirmation number
• Briefly describe the reason for your request and which product or service is involved
• Our team will acknowledge your request within 2 business days
• A final decision will be communicated within 5 to 7 business days of receipt

6. Refund Processing

Approved refunds will be processed back to the original payment method within 5 to 10 business days, depending on your bank or payment provider. WyzLab does not issue refunds via alternative methods unless the original payment method is no longer available.

7. Chargebacks

Initiating a chargeback with your bank or card issuer without first contacting WyzLab constitutes a breach of this policy. WyzLab reserves the right to dispute chargebacks that are not consistent with the terms herein, and to suspend or terminate account access for clients who initiate unauthorized chargebacks. We always prefer to resolve disputes directly please contact us first.

8. Disputes & Escalations

If you are unsatisfied with a refund decision, you may escalate the matter by replying to the decision email with additional context or documentation. Escalations are reviewed by WyzLab's senior team within 5 business days. WyzLab's decision on escalated cases is final.

9. Policy Updates

WyzLab reserves the right to update this Refund Policy at any time. Changes will be posted on our website with a revised effective date. Purchases made prior to a policy change are governed by the policy in effect at the time of purchase.

10. Contact Us