Privacy Policy

1. Who We Are (Data Controller)

WyzLab Solutions OPC operates as the Data Controller for all personal information collected through our website, platforms, and services. As a Philippine-registered company, we are subject to the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Data Controller	WyzLab Solutions OPC
Email	info@wyzlabsolutions.com
DPA Registration	As required under RA 10173
Website	www.wyzlabsolutions.com

2. Data We Collect

2.1 Information You Provide Directly

When you interact with WyzLab by registering an account, making a purchase, subscribing, or contacting us, you may provide:

• Full name and email address
• Billing address and contact number
• Payment information (processed securely via Xendit; WyzLab does not store raw card data)
• Company name and job title (for business clients)
• Course responses, submissions, and learning activity data
• Communications and support ticket content

2.2 Information Collected Automatically

When you use our platforms and website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and operating system
• Device identifiers and screen resolution
• Pages visited, time on page, and navigation patterns
• Referring URLs and traffic source data
• Cookie and session identifiers

2.3 Information from Third Parties

We may receive data from third-party sources such as payment processors (e.g., Xendit), analytics providers (e.g., Google Analytics), and social media platforms when you connect via social login or referral.

3. Legal Basis for Processing

We process your personal data under the following legal bases as provided by the Data Privacy Act of 2012: Consent (where you have given clear consent), Contract Performance (to fulfill a purchase or service agreement), Legitimate Interests (fraud prevention, security), and Legal Obligation (as required by law).

4. How We Use Your Data

• Processing and fulfilling your orders and subscriptions
• Creating and managing your WyzLab account
• Delivering course content and platform access
• Sending transactional emails (receipts, access credentials, service updates)
• Sending marketing communications, only with your explicit consent
• Providing customer support and responding to inquiries
• Preventing fraud and ensuring platform security
• Improving our products, services, and user experience
• Complying with legal, tax, and regulatory obligations

5. Data Sharing & Third Parties

WyzLab does NOT sell your personal data. We share data only with trusted third parties who require it to fulfill a legitimate service purpose:

Third Party	Purpose	Data Shared
Xendit	Payment processing	Name, email, billing address, transaction data
Google Analytics	Website analytics	Anonymized usage data
Articulate / Rise	Course delivery	Account credentials, progress data
Email providers	Transactional email	Name, email address
Philippine authorities	Legal compliance	As required by law

6. Cookies & Tracking Technologies

WyzLab uses cookies and similar technologies to operate and improve our platforms. You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

• Essential Cookies Required for platform operation and security
• Analytics Cookies Help us understand usage patterns to improve the experience
• Preference Cookies Remember your settings and preferences
• Marketing Cookies Used only with your explicit consent for personalized content

7. Data Retention

• Account data: Retained for the duration of your account plus 3 years after closure
• Purchase and transaction records: 7 years (BIR tax compliance)
• Support communications: 2 years
• Marketing consent records: Until consent is withdrawn, plus 3 years

8. Your Rights Under the Data Privacy Act

As a data subject under RA 10173, you have the following rights:

• Right to be Informed About what data we collect and how it is used
• Right to Access Request a copy of your personal data we hold
• Right to Rectification Correct inaccurate or incomplete data
• Right to Erasure Request deletion of your data where no legal basis exists for continued retention
• Right to Object To processing based on legitimate interests or for direct marketing
• Right to Data Portability Receive your data in a structured, machine-readable format
• Right to Lodge a Complaint With the National Privacy Commission (NPC) of the Philippines

To exercise any of these rights, contact us at info@wyzlabsolutions.com. We will respond within 15 business days.

9. Data Security

WyzLab implements industry-standard technical and organizational measures to protect your personal data, including SSL/TLS encryption for all data in transit, access controls and role-based permissions, regular security reviews, and PCI-DSS compliant payment processing via Xendit. WyzLab does not store raw card data.

Despite our efforts, no system is completely secure. In the event of a data breach that affects your rights, we will notify you and the National Privacy Commission within 72 hours of discovery, as required by law.

10. International Data Transfers

WyzLab is based in the Philippines. If you access our services from outside the Philippines, your data may be transferred to and processed in the Philippines. We ensure that any cross-border transfers are subject to appropriate safeguards consistent with applicable data protection law.

11. Children's Privacy

WyzLab's products and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data without parental consent, we will delete that data promptly.

12. Changes to This Policy

WyzLab may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.

13. Contact & Complaints

Data Controller	WyzLab Solutions OPC
Email	info@wyzlabsolutions.com
Phone	+63 960 516 0817
Regulatory Authority	National Privacy Commission (NPC), Philippines www.privacy.gov.ph